If you ever face a problem with your website and are unable to fix it, ask the respective hosting provider’s client support staff to help you bring the website back online. A timely resolution would be the best scenario, but many companies respond within twenty four hours and even more, especially if you’re working with a hosting reseller. Even if your problem can be quickly resolved, your site may not work satisfactorily or may not be reachable whatsoever for a long period, so you may lose potential customers since it is quite unlikely that anyone would be dying to revisit a broken site. Having said that, you need to make sure not only that you can reach your hosting provider, but also that they can reply and assist you in a timely manner. If a web app update doesn’t proceed smoothly or if you delete something incidentally, for instance, the site should be restored swiftly so as to prevent long unreachability.

One-Hour Response Guarantee in Cloud Website Hosting

Our Linux cloud website hosting come bundled with a one-hour response time guarantee, which implies that irrespective of what query or problem you might have, we’ll always be there to lend a helping hand. Actually, it rarely takes more than half an hour to get a problem sorted out or an enquiry answered, and this is valid for both technical and sales matters. Our client support team representatives will be at your disposal 24/7, even on weekends and public holidays, which suggests that you’ll obtain immediate assistance at any time. We realize just how expensive time can be, so by the time we answer your e-mail or trouble ticket, we will have enquired into the issue and, in case we haven’t solved it, we’ll give you more information on what you have to do on your end, if the circumstances demand it. With our support service, you can be sure that there will be someone to assist you straight away, regardless of what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because we understand just how vital it is to get prompt support, we guarantee that you’ll never have to wait for more than sixty minutes to get an answer to any trouble ticket that you open through your semi-dedicated server CP. As it is, you’ll seldom have to wait around for more than twenty-thirty minutes and this applies to any inquiry regardless of its nature – billing, technical or general. What is more, our technical and customer support staff is on duty 24-7-365, which is the reason why even if you post a ticket during official holidays, you’ll always get a fast reply, which will contain the answer to a query, the solution to a complication or the information needed to sort out an issue yourself – if there is something that you need to do on your end. If you use our services, you’ll never need to waste a day hanging around waiting for a response like you would with plenty of other web hosting providers.