One-Hour Response Guarantee in Cloud Website Hosting
Our Linux cloud website hosting come bundled with a one-hour response time guarantee, which implies that irrespective of what query or problem you might have, we’ll always be there to lend a helping hand. Actually, it rarely takes more than half an hour to get a problem sorted out or an enquiry answered, and this is valid for both technical and sales matters. Our client support team representatives will be at your disposal 24/7, even on weekends and public holidays, which suggests that you’ll obtain immediate assistance at any time. We realize just how expensive time can be, so by the time we answer your e-mail or trouble ticket, we will have enquired into the issue and, in case we haven’t solved it, we’ll give you more information on what you have to do on your end, if the circumstances demand it. With our support service, you can be sure that there will be someone to assist you straight away, regardless of what time it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because we understand just how vital it is to get prompt support, we guarantee that you’ll never have to wait for more than sixty minutes to get an answer to any trouble ticket that you open through your semi-dedicated server CP. As it is, you’ll seldom have to wait around for more than twenty-thirty minutes and this applies to any inquiry regardless of its nature – billing, technical or general. What is more, our technical and customer support staff is on duty 24-7-365, which is the reason why even if you post a ticket during official holidays, you’ll always get a fast reply, which will contain the answer to a query, the solution to a complication or the information needed to sort out an issue yourself – if there is something that you need to do on your end. If you use our services, you’ll never need to waste a day hanging around waiting for a response like you would with plenty of other web hosting providers.