There are several ways in which you can contact the web hosting company whose services you are using, but the one that you’ll invariably find irrespective of which company you opt for is a ticketing system. It’s the least complicated channel of correspondence for a variety of reasons. In case no help desk support team member is free at the moment and they are all busy, a phone call may not be replied to, but a ticket will always be received. Furthermore, you can copy and paste large bits of info without having to worry about typographical mistakes, and if a certain issue needs more time to be resolved or a number of responses must be exchanged, all the information will be in one and the same location, so each party can always see the comments supplied by the other one. The disadvantage of using tickets to get in touch with your web hosting company is that they are often separate from the web hosting platform, which means that if you need to provide info or to adhere to instructions, you’ll need to use at least two different admin interfaces and this number might rise if you’d like to administer multiple domain names. On top of that, a lot of hosting companies reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst awaiting a reply.

Integrated Ticketing System in Cloud Website Hosting

The ticketing system that we are using for our Linux cloud website hosting isn’t separate from the web hosting account. It’s included in our all-encompassing Hepsia Control Panel and you will be able to visit it at any given moment with only a few clicks of the mouse, without the need to log out of your account. The ticketing system includes a quick-search field, which will help you track down the status of any trouble ticket that you have opened in the past, in case you need it. In addition, you can see knowledge base articles that belong to various problem categories, which you can pick, so you can learn how to solve a particular problem before you actually post a ticket. The response time is no more than 60 minutes, which means that you can receive quick assistance at any given moment and in case our help desk staff suggests that you should do something inside your account, you can do it instantly without needing to sign out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

We believe that it’s far more convenient to manage everything in one location, which is the reason why we’ve incorporated a trouble ticket system into the in-house created Hepsia Control Panel, which is offered with each and every semi-dedicated server plan. This will enable you to handle the communication with our customer care team together with your web content, which means that you will not need to memorize additional log-in credentials for another admin interface. You will be able to submit a new ticket or to track down the status of an old one with less than a couple of clicks whilst you’re browsing the content hosted in your semi-dedicated account. Plus, you can go through older tickets using a smart search option or take a look at applicable knowledgebase articles with solutions to commonly confronted problems. The inbuilt ticketing system is closely monitored 24x7 with the maximum response time being just sixty minutes, so there’ll always be someone to help you out.