The customer support that you will receive from your cloud website hosting supplier is very important, no matter if you have pre-sales questions and you aren't a client yet, or you have a technical problem with an existing account. Timely and correct information regarding a question or a problem can save you a lot of time and efforts, not mentioning that this is generally a sign that you're ordering from a genuine hosting supplier and not from a reseller. If you buy a hosting account through a company that does not own its servers and it cannot access them right away, it's quite possible that you'll wait for a couple of days so as to receive an answer to your question, so your sites may stay offline for quite some time. In contrast, a supplier which provides numerous options for communication and has a technical support crew that is available any time will assist you to right away and help you limit or completely avoid any downtime and prospective losses.

24/7 Customer Support in Cloud Website Hosting

The customer and tech support services for all our cloud website hosting plans are twenty-four-seven, therefore you can forget about waiting for a couple of days to receive assistance. If you aren't our client yet, you can give us a call, chat with an agent or send an email. If you already have an account, you can open a support ticket on top of the other three options for communication. You are able to choose the most suitable way to contact us based on what your location is or the device you are using. We're able to assist you for more or less any hosting-related question that you have or issue that you can encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you may open a ticket, but even then the max reply time will never exceed 1 hour.

24/7 Customer Support in Semi-dedicated Hosting

All the semi-dedicated hosting that we supply come with 24/7 customer and technical support, which means that regardless of what problem you experience, you can get in touch with us and we will help you in a timely manner. Our guaranteed reply time for each e-mail or trouble ticket that you open through your Hepsia web hosting Control Panel is only 1 hour; the actual response time hardly ever is more than 20 minutes. Furthermore, we offer phone support with multiple local numbers internationally plus a live chat, so you'll be able to get in touch with us and find additional information about our services even if you do not have an account yet. We're able to help you with any question or a problem you have - payment methods, package specs, email setup, website hosting account settings, etc. If you use our services, you won't ever have a scenario where you need to wait for a couple of days to get an issue solved like you may need to do with many other companies.

24/7 Customer Support in VPS

When you use our Linux VPS, you'll never have to wait for more than an hour in order to get assistance for any type of issue that you could experience regarding the server or the software that comes pre-installed with it. We guarantee this short response time for all support tickets which you open via your billing Control Panel or emails which you send to our tech support team. Furthermore, we have local phone numbers in a number of countries worldwide and a live chat service where we'll assist you with billing, pre-sales and basic questions. Customer and technical support is available 24/7/365 via the various methods of communication, so whatever your question or issue is, there'll always be somebody to assist you without delay. In case you need help with third-party software, that you cannot set up or which gives you problems, you are able to benefit from the Managed Services upgrade package that we provide for all of the VPS plans.

24/7 Customer Support in Dedicated Hosting

With a one-hour max answer time warranty, you will get prompt support when you obtain a dedicated server from our company. Our customer and tech support teams are available 24/7/365, as a result every time you open a ticket from your billing account or you send an email about any problem with your server or the pre-installed software on it at any time of the day, you'll get a reply within 1 hour, even during holidays. Our ticketing system is the more suitable option in case the matter involved needs longer time to be solved or in case it needs to be forwarded to our admins, since it's far more convenient to track the communication sent on both sides. For common, billing and sales issues/inquiries, you can give us a call or talk to a live representative via our chat service. If you add the Managed Services upgrade to your server plan, our administrators will also help you with third-party software installation as well as troubleshooting and just like the regular support, this service is available 24/7 too.