Support and Help Channels
A 60 mins Ticket Response Guarantee
Each ticket that you post to our customer assist team will be attended to in approximately 60 mins. All basic requests shall be responded to asap. Nonetheless, if the help question you have sent needs aid from a capable administrator, we’ll send the ticket to him and will let you know about the hold–off.
Qualified Technical Help Service
Our client assistance staff will be online for you round–the–clock to to handle all service request tickets that you submit. We offer client assistance for all the programs that are pre–configured on your web server. These include our custom designed Web Hosting Control Panel, the chosen Operating System and the server admin panel (with regards to the VPS type).
A Descriptive Help Section
Each part of the Web Hosting Control Panel that is offered for free with your VPS offers you a built–in article base. You’ll find a variety of thorough how to articles and reviews and a number of step–by–step video training materials that display all the basic website control responsibilities. You can start using them by hitting the Help or Video buttons in the top right corner of each Control Panel section.