Client Support Channels
A One–Hour Ticket Response Time Guarantee
All your assistance requests will be dealt with in no more than 60 minutes after the ticket or email is submitted. If your case requires further assistance from an admin, we’ll direct the trouble ticket or the e–mail to the person in charge, without delay and we will leave a note to notify you that more time will be required for reaching a solution. If you order the Administration Services package, any of the server administration services included there will be carried out whenever you like.
An Outstanding Technical Support Service
- We’ll be available to you 24–7–365 to answer any inquiries that you may have connected to our Web Hosting Control Panel and any of the apps that we have pre–installed on your behalf on the dedicated web hosting server. If you also need help tackling server administration tasks, you can check out our Administration Services package, which includes backup hard disk storage space, weekly OS updates, server monitoring and rebooting services, as well as software installation and problem troubleshooting services.
An Easy–to–Navigate Help Section
We have provided the Web Hosting Control Panel with a circumstantial knowledge base, which includes exhaustive explanations of all its features and functionalities. Plus, we have prepared in–depth video tutorials that will further demonstrate to you how to carry out a specific operation or troubleshoot a common problem. The help articles and the video tutorials are readily reachable from every section of the Web Hosting Control Panel via the Videos and Help buttons located in the upper right corner.